| Frequently
Asked questions . . . |
Table of Contents
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Q. |
What's
the difference between "Medieval" and "Renaissance"
style? |
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A. |
Medieval:
Robin Hood and Maid Marian. Renaissance: Shakespeare
and Queen Elizabeth I. Generally, the medieval look
was narrow and elongated, whereas Renaissance clothing
used much padding and stiffening for a broad silhouette,
especially in the shoulders and hips. If you're unsure
how to coordinate items from our catalog, we'll be
happy to help you create the right look. |
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Q. |
Will
White Pavilion specially make a garment that I have
designed/seen in a movie/found in an illustration?
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A. |
If it's
close in style to a garment in our catalog, send us
the best picture you can and we'll consider it. If
it's not close to anything we have - especially if
it requires careful fitting - you're better off working
with a local person. |
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Q. |
I'm
hard to fit (large/small size, unusual proportions).
Does White Pavilion specially resize their garments?
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A. |
Yes, for
a fee of from $15 to $45, depending on how much resizing
is required. Small alterations such as length of hemline
or sleeve are free. |
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Q. |
Can
White Pavilion outfit wedding parties, performance
troupes and other large groups? |
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A. |
Yes. However,
you may want to consider providing some or all of
the fabric, especially for functions such as weddings,
in which overall color coordination is important.
Items for which you provide the fabric are 25% off
the regular price. |
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Q. |
Are
discounts available on large orders? |
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A. |
When you
order ten or more of the same item, you will receive
a 10% discount (not applicable in cases where you're
already eligible for 25% off - see above). |
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Q. |
Does
White Pavilion have a store I can visit? |
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A. |
We have
no storefront. However, we do set up shop in a number
of fairs and festivals, mostly in the midwest and
southeast. Tell us where you are and we'll give you
the date and location of the event we attend nearest
to you. |
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Q. |
Why
haven't I received a reply to my e-mail? |
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A. |
Sometimes
messages go astray. Recently we were alerted to the
fact that our "info@" e-mail was being misdirected
to an account no longer active. That problem has been
corrected, and we apologize for any inconvenience
this may have caused our visitors. We try to answer
all queries within 24 hours, and we also acknowledge
all orders. If you don't hear from us, call 1-800-810-3758
to leave a message (wait at least 8 rings). When we're
away at an event we must usually wait until evening
to reply to our e-mail and voice mail. So if you're
calling, please state your name and telephone number
clearly (speak slowly - often we're at remote locations,
where connections are poor), and tell us how late
in the evening you're willing to be called. |
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Q. |
Does
White Pavilion have a bodice that will support like
a corset? |
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A. |
No. Our
Damsel Bodice has the most boning, and offers a fair
amount of support. But you should always buy your
actual size for the best fit. |
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Q. |
What's
your return policy? |
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A. |
See our
shipping and ordering information. |
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